I'm very dissapointed with the service given to me and my 3 friends when I visited Koong Jung Korean Restaurant in PNB Darby Park yesterday 13/8/2006 from 640pm-730pm. When we started ordering the waiter pestered us to take 2 sets each of the Sirlion and Lamb, but since I have been to this place before, I know we won't be able to finish it. So we ordered 3 sets of the BBQ meat instead. Sirlion, Rib and Marinated Lamb (it comes with those small small appetizer side dishes) and 1 Hot Pot Rice. The Sirlion came first and was BBQ in front of us in a charcoal grill. Rib and Lamb follows.
The waiter was rushing us to finish our BBQ meat. He cooked the Sirlion and when we haven't finish eating, he took the meat off the grill and put it on our plates, then started grilling the Rib and also put it on our plates since we were not fast enough to finish the Sirlion earlier. Same happened to the Lamb. We keep stuffing ourselves quickly coz knowing that the meat won't taste so good after its cold. But we're not unable to swallow so fast, so nearing the last pieces, it was cold and tasteless.
After this marathon of grilled meat we took our time to savour the small appetizer side dishes. When we finished the first round, we asked for refill. There was no waiter around and we had to wave from someone to attend to us. Finally the waiter saw us and refilled 2 items out of 10. Then when we ask for the 3rd refill, he said no because we only allow 2 times refill. As I know we are allowed 3 refill since we ordered 3 sets of BBQ. We didn't want to make a fuss with him. We sat around to finish the other appetizers and wanted to chit chat when the waiter ask "Are you finish, do you want the bill?"
Hope the Management will look into the attitudes of their waiters and servers. The food was good actually, but the bad service makes the feeling sour. Imagine it just took us 50 minutes to finish the whole meal. We had no time to slowly appreciate the food.
I'm posting this blog because I recommended this restaurant to my friends and told them it was rated the best in KL. But I was greatly dissapointed that we had to receive this kind of service for food that is not cheap.
